05/29/2026
You’ve probably seen it everywhere: “No bad debt.” Sounds great, right? But in the freight world, that phrase doesn’t always mean what agents think it means.
In many agent programs, “no bad debt” only applies to carrier pay. So if a customer goes bankrupt, you wouldn’t be responsible for covering the carrier invoice. That protection matters. But here’s the part that often gets overlooked: commission chargebacks can still happen.
If a customer doesn’t pay within a certain timeframe, many programs will reverse the commission tied to that load. And too often, that distinction isn’t clearly explained upfront. That’s why choosing the right freight agency matters.
But finance is only part of the equation. Take a look at all the factors that make a difference when you're choosing a freight agency. https://tallgrassfreight.com/choosing-a-freight-agency-the-factors-that-make-the-biggest-difference/