10/30/2026
Congratulations Mike! We’re excited to see what’s ahead and wish you continued success!
to 2007… the year Q'Straint got lucky.
That’s when Michael Laidlaw joined us. And after nearly two decades, he's not just part of our history — he is part of our culture.
Which is why we are thrilled to share that he's taking on a new role as Sr Advisor, Customer Experience — which really just means we finally found a title that matches what he's been doing all along. Over the years, Mike has built lasting relationships across our industry, earned the trust of customers and partners, and helped shape the reputation Q'Straint enjoys today. Now he'll be helping bring the voice of the customer into more conversations, creating a better experience for the people we serve. If you've ever worked with Mike, you know that's great news for everyone.
As we look ahead, we're grateful that his experience, perspective, and passion for serving others will continue to be part of our journey.
Meanwhile, back in 2007...
🎵 Rihanna’s “Umbrella” was topping the charts, but Mike’s radio was locked on Johnny Cash’s “I’ve Been Everywhere”—a fitting soundtrack for his relentless travels to visit customers across the country.
📱 The first iPhone launched, but Mike was still navigating with a paper map. Old school. Reliable. Effective. (Sound familiar? That’s Mike)
Congratulations, Mike. We're excited for the next chapter.
