11/03/2026
What do shippers actually want from a 3PL? The new 3PL Study has a clear answer.
The 2027 Third-Party Logistics Study, released at CSCMP EDGE and supported by Penske Logistics and NTT DATA, found that shipper-3PL relationships are getting more strategic, not less. Shippers tie 39% of their outsourced logistics spend to strategic partnerships, and 3PLs say 54% of their revenue comes from those relationships. When shippers ranked what matters most, trust and open communication came first, followed by operational excellence and agility. The study also flags resilience as a core capability now, with transportation capacity disruptions the top concern on both sides.
That’s a good checklist for anyone evaluating a logistics partner. At Capitol Warehousing, open communication starts with RAMP WMS giving you 24/7 online visibility into your inventory, and agility comes from three facilities across Wisconsin and Illinois with rail transload, FTZ, and fulfillment under one roof, backed by Valley Express drivers and equipment based at each site.
What’s the one thing that makes or breaks a 3PL relationship for you? 🤝
Full article from The Trucker: https://bit.ly/4sGIQJS
Explore the 2027 Third-Party Logistics Study highlighting AI, partnerships, and supply chain resilience for better management.