07/24/2021
FAQ
Q. Where does my child wait for Pick-up?
A. We provide door-to-door service. In school, the pickups are usually in the bus loops. A representative will tell you if otherwise.
Q. Should I call if my child is absent or goes home early?
A. Yes, please advise us via phone or text if your child will not be attending. Our operators check the roster and spend time looking for children if they are not present. This often delays our route.
Q. If my child hasn't arrived by the usual time should I call the driver?
A. Please refrain from calling drivers during operating hours. To begin with, drivers must not be on the phone while transporting children for safety reasons, IT'S THE LAW. Only call if your child is more than an hour late from the arrival time. There may be days where complications have arisen, and changes to the route must be made to accommodate these last-minute changes so that all the children can make it safely to their destinations.
Q. Will the company call to advise me if my child will be arriving later than usual?
A. When delays and setbacks occur, every moment is crucial. We do contact every parent either via text or phone to advise of these situations as this would cause further delays. If you have any comments or questions, please wait until the route is done.
Q. If necessary, may I call to request a change to my child's pick-up or drop-off?
A. Yes, you may request a change. However, any changes must be made at least 24 hours in advance. Same-day changes will not be allowed. These will give us time to see if it is possible to change the route to accommodate you. There may be a difference in fare if the distance is further than the original location. But, we always try to accommodate our client's requests as we will be working closely during the year.
