04/23/2026
What a way to start this morning!
Dear Jason and Management team,
I wanted to let you know that I was again absolutely impressed with the service UPC provides… This time, Mark made the impossible possible… It’s not always Mark: it doesn’t matter who I’ve worked with – they’re all providing exemplary service and solutions.
Today I had a last-minute request – at Hannover Fair, a bustling event under normal circumstances. Today, we added a public transport strike, which made transfers impossible.. I was concerned about him missing his flight and, therefore, important customer meetings the next day. Worse, there were no hotel rooms. Within two hours, I had a transfer and a driver on-site. Chauffeur Kristina in Hannover was a gem! She was responsive and collected him in record time. I surely have never seen a transfer leave early! She kept me informed, especially since the drive to the airport was supposed to be a crawl.. But not with Kristine – the transportation angels were with us, and she arrived in record time. He made his flight without issue.
UPC provides stellar service, but what’s intangible is that you provide Peace of Mind. Thank you! Mark was a delight, and I cannot wait for my next interaction with UPC. Thought you should know.
Thank you,