02/04/2020
Medication;
Enquired, booked, collected & delivered in less than 20 minutes on this occasion.
Delighted with feedback like this, it will help keep Burnham Cars going through this tough time!
I wanted to say a big thank you to Burnham Cars and to Julie in particular for dealing with my request this morning Saturday (28 March 2020).
Her professionalism and speed in dealing with my enquiry was brilliant.
I needed some urgent medication collected from Boots at the Retail Park, (Boots could not deliver until Monday next week) and as I was unable to leave the house at the current time, I rang Burnham Cars (which is regularly used by my family and me for all our travel) to ask if they could help.
Just to give you a perspective of the time line on the whole operation:
11.05 am: Called to enquire with Burnham Cars if they could help in my situation and Julie, who confirmed that she could assist.
Provided Julie with all details in advance.
Organised with Boots the protocol for the collection, in the intervening 6 minutes.
11.11 am: Rang Julie back to confirm all the arrangements.
11.25 am: Medication delivered to my home address.
That’s what I call a brilliant and fantastic service.
Thank you Julie for all you efforts. You are a star! Please pass my thanks to the driver who took the job on. Unfortunately, I didn't’ make a note of his name.
Keep up the good work Julie and all your team, in these trying times for all of us.
Once again, Julie thank you. I hope you, your family and colleagues are all well and safe.
Your details will be passed onto anyone that I may know of that may need a service like this.
Kind regards
Mr, x--------x