ISG Fleet - Incident Support Group

20/10/2022

*** CAREER OPPORUNITY ***

If you want to become a valuable member of the team and put your customer service career firmly on the right path then this opportunity is for you.

Working in small team the principal activity is to receive and administer motor vehicle accident claims in addition to overseeing service and maintenance requirements for our clients' vehicles.
The ideal candidate should be well organised and enthusiastic, with an excellent telephone manner. They will have worked in a similar role previously, possibly for an insurance company providing motor claims advice. They will have an appreciation of first class teamwork and also be customer focused along with strong organisational and people skills.

Duties to include:

• Receive claims information from drivers/fleet managers and insurance brokers
• Ensure that all communication with clients are handled in a professional way, recognising that empathy is required when dealing with accident situations when drivers may be in a stressful situation
• Ensure all data is captured accurately and processed in a timely manner complying with the company’s benchmark targets at every stage
• Maintain the required level of diary follow up to ensure the company meets its obligations and contractual commitments to all clients

Benefits:

• Bonus scheme
• On-site parking
Job Types: Full-time, Permanent

https://www.isgfleet.co.uk/careers/

08/09/2022

On this day, we will remember Queen Elizabeth II.

The longest reigning monarch, with 7 decades of dedicated service.

Much loved and respected worldwide.

Rest In Peace.

01/08/2022

Everyday, you should have a quick walk around and make sure nothing looks untoward, checking that your tyres are in good condition and there are no fluid leaks underneath.

Weekly, try to check you tyre pressures and check your lights and levels of oil, screen wash etc.

Correct pressures will make the vehicle driver better and be more fuel efficient as well as reducing uneven wear - increasing their life span.

Checking the levels can help maintain your engine, reducing the likelihood of unexpected breakdowns.

21/07/2022

We are looking for full time Motor Claims Handlers to work within our Fleet Management team.

We are looking for enthusiastic, highly organised individuals.

Experience preferred, but not necessary as full training will be given.

Competitive rates of pay within the industry, and flexible working hours are available.

To apply, please email your CV to [email protected] or visit https://www.isgfleet.co.uk/careers/

18/05/2022

29/04/2022

06/04/2022

When you call us to arrange a booking to replace your tyres, or you have a puncture and need roadside assistance, we will need to confirm your tyre size.

The text won't be white as in the picture, but this highlights the details we will be asking you for.

If your puncture is roadside, it's safer to read the tyre on the passenger side, but note on some vehicles the front and rear tyres can be different sizes.

Do you have a fleet of vehicles and looking for accident management or service, repair and maintenance, then look no further www.isgfleet.co.uk | 01977325147

24/12/2021

Wishing you all a very Merry Christmas and a Happy New Year from the team at ISG Fleet.

03/11/2021

Last night was the FN50 Dinner at Park Plaza Westminster Bridge Hotel. The highlight of the evening was the reveal of the FN50 listing, the annual guide to the largest leasing companies in the UK.

Also featured was a detailed analysis of the state of the fleet industry, the Fleet News Hall of Fame, manufacturer reliability awards and annual FN50 leasing customer service awards.

Did you go? Wasn't it great to be back together networking again?

28/10/2021

If you want to become a valuable member of the team and put your customer service career firmly on the right path then this opportunity is for you.

Working in small team the principal activity is to receive and administer motor vehicle accident claims in addition to overseeing service and maintenance requirements for our clients' vehicles.

The ideal candidate should be well organised and enthusiastic, with an excellent telephone manner. They will have worked in a similar role previously, possibly for an insurance company providing motor claims advice. They will have an appreciation of first class teamwork and also be customer focused along with strong organisational and people skills.

Duties to include:
• Receive claims information from drivers/fleet managers and insurance brokers
• Ensure that all communication with clients are handled in a professional way, recognising that empathy is required when dealing with accident situations when drivers may be in a stressful situation
• Ensure all data is captured accurately and processed in a timely manner complying with the company’s benchmark targets at every stage
• Maintain the required level of diary follow up to ensure the company meets its obligations and contractual commitments to all clients

Benefits:
• Bonus scheme
• On-site parking

Job Types: Full-time, Permanent

28/10/2021

Technical Service Advisor

Must have technical experience. If you want to become a valuable member of the team and put your customer service career firmly on the right path then this opportunity is for you.

Working in a small team the principal activity is to administer motor vehicle service and maintenance requirements for our client’s vehicle fleets. A reasonable technical understanding of vehicle service requirements along with a well organised and enthusiastic approach to work is essential. Excellent customer service is our goal and has resulted in the businesses continued growth since 2009

The ideal candidate may have worked in a dealership environment as a technician or customer facing role and is now looking to utilise that experience in the fleet environment.

Duties to include:

Receive information from drivers/fleet managers and insurance brokers
Interpret technical requests from suppliers and authorise accordingly
Ensure that all communication with clients are handled in a professional way, recognising that empathy is required when dealing with accident situations when drivers may be in a stressful situation.

Ensure all data is captured accurately and processed in a timely manner complying with the company’s benchmark targets at every stage.

Maintain the required level of diary follow up to ensure the company meets its obligations and contractual commitments to all clients.

If you feel you have the right attitude and skills then we will help you to develop your career in the right direction with a company that recognises the value of great staff.