27/05/2026
It can be difficult to keep every customer happy all the time, no matter how hard we try.
Due to Eid celebrations, many of our drivers are spending time with their families and loved ones. Because of this, we are extremely busy and fully booked. We made all customers aware of this across our social media platforms.
Customers wishing to pre-book were advised to allow around 30 minutes extra lead time to avoid being late. We have also avoided overbooking journeys so we can continue providing realistic arrival times and a reliable service. We have covered all our pre bookings on time this morning and provided service roughly within 10-15 mins
This morning, however, our office staff have received abuse and foul language when honestly advising customers of waiting times of approximately 20–25 minutes. We don’t want to say coming now and turn up half hour late or don’t turn up. We don’t work like that.
We are doing our best to remain honest and transparent about delays so customers know what to expect. Despite the busy period, we are still operating and providing a service while many drivers are sacrificing time with their families during an important celebration.
We would like to make it clear that abuse towards our telephone operators or drivers will not be tolerated. Any customer who uses abusive or threatening behaviour towards staff or drivers will be permanently banned from using our service.
We will provide a service. Please give 20-30 mins time frame for a taxi today
Thank you to everyone and our committed regular customers for your patience, understanding, and continued support. Eid Mubarak to all celebrating.
