Tesla Taxi

The contract (final agreement) for the provision of the transport service is between you, and the third party service provider, from now on termed as your driver.

By booking a service on our website, you are entering into a contract with the driver.

Reservations at Tesla2Airport are subject to the availability of the taxi companies and appropriate vehicles.

Travel details

Compare your booking details with the confirmation receipt of your driver.

Eventual changes or discrepancies should be reported directly to your driver.

Any changes in travel plans have to be reported to your driver and will be pending for confirmation.

Flight delays will be taken in consideration but could result in possible waiting times.

We advise the client to contact the driver if the delay is more than 1 hour.

Liability

The liability for the provision of transfer services between you and the driver is restricted solely to those two parties between whom the service has been contracted.

Tesla2Airport liabilities resulting from this agreement shall therefore be limited to those of a third-party broker between you and the driver.

Any liabilities resulting from the provision of the transfer service shall be the sole responsibility of the driver and their insurance companies.

Neither we nor the driver, will be responsible for any losses you suffer (including for example any missed flights) due to failure to allow sufficient time for your journey.

In agreeing to the Terms and Conditions, you accept that Tesla2Airport will in no way be held responsible for any losses, expenses or claims made by you in the event of any problem associated with the transfer and all claims will be redirected to the driver.

Tesla2Airport.com will, however, use all reasonable efforts to assist the user in solving any issues or complaints.

Availability of Services

Tesla2Airport is entitled, on behalf of the driver, to refuse any order placed by you.

We do not guarantee to successfully allocate a service provider to every booking request.

All information given on the websites is in good faith and is believed to be correct at the time of print.

Tesla2Airport will not be responsible for any other inaccuracies due to out of date information which may have not been pointed out to us by the driver.

Payment

Tesla2Airport.com offers two payment options:

Customer pays a deposit during online reservation process, the remainder will be paid to the driver

Full payment during online reservation process

Some destinations require full payment in advance.

General reservation cancellation policy

a) More than 48 hours before the transfer: 25% b) Less than 48 hours before the transfer: 100%

Changes and cancellations by Tesla2Airport

If the driver needs to make a significant change or needs to cancel the service, we will inform you as soon as possible.

We will use all reasonable effort to honour your vehicle preference, however we may need to schedule an alternative vehicle for operational or safety reasons. If we need to change your booking to a lower category or smaller vehicle for which a lower rate is available, we will refund you the difference.

In rare instances we may need to cancel your ride. In such circumstances you will receive a 100% refund (which will be paid within 30 days), but we shall have no further liability to you arising out of such cancellation. We will, however, use all reasonable efforts to try and find suitable alternatives for any confirmed booking subsequently cancelled by us.

Refund Policy

Any cancellation of contract must be made in writing by email addressed to our customer service centre.

If we receive your cancellation request more than 48 hours before the scheduled pickup time of the transfer you wish to cancel, the amount paid for this transfer will be refunded, minus 25% of the total bookings amount. No monies will be refunded for cancellations received less than 48 hours from the scheduled time of the transfer you wish to cancel. Refunds will be paid within 30 days.

Child seats

Each country has different rules and regulations regarding the use of baby and child seats.

These items are to be requested directly with the local service provider and depend on availability.

Luggage

Our prices include one bag or suitcase per passenger seat (based on a maximum combined size of 158cm, length + width + height) per item. All luggage must be declared when the booking is being made. Smaller items that fit in the passenger footwell (e.g. a laptopcase, handbag or small shoulder bag) do not need to be declared. The passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage.

Extra luggage as well as bulky items could be charged.

Contact Tesla2Airport customer service center for more details.

Force Majeure

Tesla2Airport and your driver cannot be held liable for delays, changes or cancellation of service due to Force Majeure, or to other circumstances that are unforeseeable or beyond the driver's control.

Languages

Our Customer Service help desk and email assistance in English, Spanish, German and Portuguese is available during office hours. We will try to offer you assistance in the language you used to make your booking whenever possible.

Whilst we pay great attention to the quality of the translation of our websites and terms&conditions, in the event of any discrepancy the English version shall prevail.

Website

Copyrights, trademarks and other intellectual property rights of the websites are protected by national and international regulations governing intellectual property.

Images of the transport options shown during the booking are indicative only. Color, brand or model may differ from the pictures shown.

Disputes

These Terms and Conditions are governed by Dutch law.

Any disputes that arise in connection with these Terms and Conditions shall be settled through the competent court in Amsterdam.