What are the opening hours?

Monday 6:30am - 9:30pm Tuesday 6:30am - 9:30pm Wednesday 6:30am - 9:30pm Thursday 6:30am - 9:30pm Friday 6:30am - 9:30pm Saturday 6:30am - 9:30pm Sunday 6:30am - 9:30pm

Travellers Aid Australia

Name: Travellers Aid Australia
Address: Southern Cross Station, Melbourne, VIC, 3008, AU
Telephone: +61396542600

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Travellers Aid Australia

Travellers Aid Australia (www.travellersaid.org.au) provides emergency help and other assistance to make every day travel possible for all people.

Travellers Aid is a not for profit organisation, and receives invaluable support from government agencies, philanthropic trusts, corporate sponsors, bequests and general tax deductible donations.

01/06/2026

From supporting first-time public transport users to preparing for our 110th anniversary, read the latest Travellers Voice to see what we've been up to.
https://www.travellersaid.org.au/travellers-voice-winter-edition-2026/

29/05/2026

From 1 June, public transport will be half price for everyone, every day until 1 January 2027. Half price travel is for everyone and automatically applies to all public transport statewide.

To access half priced travel, customers can tap on or purchase a ticket as usual.

For more information visit the Transport Victoria website: ww.transport.vic.gov.au/halfpricetravel

27/05/2026

Reconciliation requires all of us to do our part. At Travellers Aid we are proud to be contributing to reconciliation through our Reconciliation Action Plan.

25/05/2026

Free public transport in Victoria means more people on platforms, stops and services - many of whom may be unfamiliar with public transport. The crowds and noise can be overwhelming, so if you notice someone who looks unsure or distressed, consider checking to see if they are okay. And keep an eye out for the Hidden Disability Sunflower.

20/05/2026

'Your Year to Volunteer' is the theme for National Volunteer Week this year highlighting the contributions of current volunteers and also promoting people to take the next step to begin volunteering.

During Australia's largest annual celebration of volunteering, Travellers Aid would like to send a big thank you to all of our amazing volunteers for their impact within our organisation.

If you enjoy helping people and want to give back to your community, we’d love to hear from you.

Interested? Email [email protected] or go to our website https://www.travellersaid.org.au/support-us/volunteer/

18/05/2026

With free public transport across Victoria, platforms and tram stops are busier than usual. If you see an older person trying to move through a crowded platform or tram stop, please make way. We are all trying to get somewhere and pushing doesn’t help anyone—it can be dangerous for people who may be unsteady on their feet.

13/05/2026

Come and visit us at the Ballarat Ageing Well Expo!

City of Ballarat is hosting this free event at Mercure Ballarat Hotel and Convention Centre, Tuesday 26 May, 10am – 2pm. Over 60 information stalls, guest speakers and giveaways.

Explore ways to age well, connect with local services, learn about changes to aged care and start planning for your future. No booking required, free parking, accessible venue. Drop by our stall and have a chat.

For further information visit Ballarat Ageing Well Expo | City of Ballarat

11/05/2026

When travelling on free public transport, crowds can be challenging. If you notice someone using a mobility device (wheelchair, walker, or walking stick) you may offer assistance, but always ask before helping.

If they say no, respect their choice.

And remember: mobility equipment is part of someone’s personal space, never touch it without consent.

07/05/2026

Looking for volunteer opportunities in Ballarat? Visit the Ballarat Volunteer Expo and have a chat to us about joining the Travellers Aid team.

Wednesday 20 May 2026
St Patrick's Cathedral Hall,
Lyons Street Sth
11.00am - 3.00pm

05/05/2026

Travellers Aid Parkville is here to help make your journey easier and more accessible — whether you’re heading to an appointment or connecting with public transport.

Our friendly Parkville team is now available trialing new extended hours during May, operating from 7:30am to 4:30pm, Monday to Friday, offering mobility assistance, personal guidance and directional support when you need it most.

Address

Southern Cross Station
Melbourne, VIC
3008

Opening Hours

Monday	6:30am - 9:30pm
Tuesday	6:30am - 9:30pm
Wednesday	6:30am - 9:30pm
Thursday	6:30am - 9:30pm
Friday	6:30am - 9:30pm
Saturday	6:30am - 9:30pm
Sunday	6:30am - 9:30pm

Telephone

+61396542600

Website

http://www.travellersaid.org.au/

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